In this article, we talk about the profile of the Chief Decision Officer, a key…
Design, create and run Intelligent Automation services, applications and digital workers in a low-code environment
Discover how the combination of BPMS + BRMS + AI can help you greatly improve the efficiency of your business processes and customer experience.
What is hyperautomation?
Hyperautomation, digital process automation or intelligent process automation, is the discipline that combines different technologies with optimization, prediction and automation capabilities based on AI, whose objective is to facilitate the digitization of business processes from end to end seeking efficiency and increasing the skills of people in each area of the company.
What does it allow you to do?
Hyperautomation combines and integrates different technologies:
Business Process Management Suites. End-to-end process orchestration.
Business Rules Management Systems – Decision Management – Digital Decisioning.
Analytical techniques for obtaining the value of data. Machine Learning, NLP, Best Next Action.
Document capture and processing systems. OCR – Optical Character Recognition.
Robotic Process Automation, for the automation of repetitive and low-value tasks.
Enterprise Content Management for the storage and management of the organization’s content.
“Hyperautomation is now inevitable and irreversible. Everything that can and should be automated will be automated.”
Brian Burkle, Vice President of Research at Gartner.
“The combination of these trends around automation, artificial intelligence and low-code development are at the heart of hyperautomation.”
“The use of expert systems or applied AI with an end-to-end design mentality of every process, we believe is not only the future, but is becoming the present.”
Ramón Aliaga, IT Director for Banking Services and Subsidiaries at Caixabank.
The combination of the different technologies achieves:
Improved employee productivity
Automate repetitive tasks and provide employees with the technological capabilities needed to perform their work while adding human value.
Improved customer experience
Incorporate intelligence to automation, reducing response times, and achieving significant reach and consistency in the experiences of the processes used by the customer.
Increased visibility and operational efficiency
Collect and visualize performance KPI’s at all times in order to optimize processes and operational decisions. Monitor automation ROI for continuous escalation.
Why apply Hyperautomation?
decide4AI offers best-in-class hyperautomation capabilities
decide4AI offers a unified workflow that integrates the necessary technologies and models in a low-code environment. Our business empowerment approach enables rapid discovery, implementation, monitoring and optimization of enterprise automations. Hyperautomation with decide4AI enables organizations to scale beyond RPA, driving digital transformation and efficiency. Find out how we can help you with the capabilities and benefits of IBM Cloud Pak® for Business Automation.