{"id":18457,"date":"2017-12-13T02:19:55","date_gmt":"2017-12-13T02:19:55","guid":{"rendered":"http:\/\/decidesoluciones.es\/agentevirtual\/"},"modified":"2018-06-08T14:25:19","modified_gmt":"2018-06-08T13:25:19","slug":"virtual-agent","status":"publish","type":"page","link":"https:\/\/decidesoluciones.es\/en\/technological-solutions\/virtual-agent\/","title":{"rendered":"virtual agent"},"content":{"rendered":"

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Customer satisfaction depends on the quality of the service<\/span> obtained in the company\u2019s different processes, increasing customer satisfaction. The customer of today values convenience, quick response and personalized experiences. Cognitive analytics makes it possible to develop solutions that can provide this agility and personalized care at a low cost, creating conversational experiences that improve customer experience.<\/strong><\/h3>\n

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Cognitive analytics at the service of personalized assistance<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_column_text]<\/p>\n

Cognitive analytics at the service of personalized assistance<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_separator color=”custom” border_width=”2″ accent_color=”#e74e1d”][vc_empty_space][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”15863″ img_size=”full”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Chatbots are artificial intelligence-based virtual agents that simulate the cognitive conversation process with a user using natural language<\/strong> to achieve a specific purpose within a business context, whether it involves personalized advice, assistance with a sales process, complaint management, product recommendation or booking management.<\/span><\/span><\/p>\n

Smart virtual agents<\/strong> have been developed to orchestrate natural language processing, voice, smart information search and back-office process services to provide users with assistance in multiple processes.<\/span>
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]The benefits you can reap through the deployment of chatbots<\/strong> are:<\/span>[\/vc_column_text][vc_column_text]<\/p>\n

    \n
  • Greatly increasing the scalability of customer service.<\/span><\/li>\n
  • Having the possibility to provide ongoing support without an increase in the cost of the service.<\/span><\/li>\n
  • Reducing contracting and customer service costs.<\/span><\/li>\n
  • Achieving a high level of personalization in the response, always at a low cost and a high level of availability.<\/span><\/li>\n
  • Reducing the number of errors in customer service and management.<\/span><\/li>\n<\/ul>\n

    \u00a0<\/span><\/strong><\/p>\n

    [\/vc_column_text][vc_column_text]<\/p>\n

    \u00a0Tell us\u00a0<\/span>which process we can help you with.<\/span>
    \n<\/span><\/strong><\/p>\n

    [\/vc_column_text][vc_empty_space][vc_btn title=”contact us” style=”outline-custom” outline_custom_color=”#e74e1d” outline_custom_hover_background=”#666666″ outline_custom_hover_text=”#ffffff” shape=”square” align=”center” link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Fcontact%2F|title:Contact|”][vc_empty_space][vc_separator color=”custom” border_width=”2″ accent_color=”#e74e1d”][vc_empty_space][vc_empty_space][\/vc_column][\/vc_row][vc_row type=”vc_default” full_width_row=”true” css=”.vc_custom_1513011270992{margin-right: 10% !important;margin-left: 10% !important;}”][vc_column][vc_row_inner][vc_column_inner offset=”vc_hidden-xs”][vc_column_text]<\/p>\n

    Our technological solutions<\/span><\/p>\n

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    Our technological solutions<\/span><\/strong><\/p>\n

    [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row type=”vc_default” full_width=”stretch_row_content_no_spaces” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1515150120410{padding-right: 16% !important;padding-left: 12.47% !important;}”][vc_column width=”1\/3″ css=”.vc_custom_1515170479326{background-color: #e74e1d !important;}” offset=”vc_hidden-xs”][vc_column_text css=”.vc_custom_1514995541044{background-color: #e74e1d !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    Technological solutions<\/span><\/p>\n

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    big data ecosystems<\/span><\/p>\n

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    virtual agent <\/span><\/p>\n

    [\/vc_hoverbox][\/vc_column][\/vc_row][vc_row type=”vc_default” full_width=”stretch_row_content_no_spaces” full_width_row=”true” css=”.vc_custom_1515150102827{padding-right: 16% !important;padding-left: 12.47% !important;}”][vc_column width=”1\/3″ offset=”vc_hidden-xs”][vc_hoverbox image=”16592″ primary_title=”” hover_title=”” shape=”square” hover_background_color=”custom” hover_btn_title=”see more” hover_btn_style=”outline-custom” hover_btn_outline_custom_color=”#ffffff” hover_btn_outline_custom_hover_background=”#666666″ hover_btn_outline_custom_hover_text=”#ffffff” hover_btn_shape=”square” hover_btn_size=”xs” hover_add_button=”true” hover_custom_background=”rgba(231,78,29,0.9)” hover_btn_link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Fmachine-learning%2F|title:machine%20learning|” css=”.vc_custom_1514998688586{background-image: url(http:\/\/decidesoluciones.es\/wp-content\/uploads\/2018\/01\/motores-regla.jpg?id=16592) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    machine learning<\/span><\/p>\n

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    mathematical optimization<\/span><\/p>\n

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    rule-based systems<\/span><\/p>\n

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    Technological solutions<\/span><\/p>\n

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    big data ecosystems<\/span><\/p>\n

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    virtual agent <\/span><\/p>\n

    [\/vc_hoverbox][\/vc_column][\/vc_row][vc_row type=”vc_default” full_width=”stretch_row_content_no_spaces” full_width_row=”true” css=”.vc_custom_1515170591895{padding-right: 13% !important;padding-left: 13% !important;}”][vc_column width=”1\/3″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_hoverbox image=”16592″ primary_title=”” hover_title=”” shape=”square” hover_background_color=”custom” hover_btn_title=”see more” hover_btn_style=”outline-custom” hover_btn_outline_custom_color=”#ffffff” hover_btn_outline_custom_hover_background=”#666666″ hover_btn_outline_custom_hover_text=”#ffffff” hover_btn_shape=”square” hover_btn_size=”xs” hover_add_button=”true” hover_custom_background=”rgba(231,78,29,0.9)” hover_btn_link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Fmachine-learning%2F|title:machine%20learning|” css=”.vc_custom_1514998688586{background-image: url(http:\/\/decidesoluciones.es\/wp-content\/uploads\/2018\/01\/motores-regla.jpg?id=16592) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    machine learning<\/span><\/p>\n

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    mathematical optimization<\/span><\/p>\n

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    rule-based systems<\/span><\/p>\n

    [\/vc_hoverbox][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row type=”vc_default” full_width=”stretch_row_content_no_spaces” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1515170375045{padding-right: 14% !important;padding-left: 14% !important;}”][vc_column width=”1\/6″ css=”.vc_custom_1515168663387{margin-right: -11% !important;margin-left: -11% !important;background-color: #e74e1d !important;}” offset=”vc_hidden-xs”][vc_column_text css=”.vc_custom_1515167341114{padding-right: 1.5% !important;background-color: #e74e1d !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    Business solutions<\/span><\/p>\n

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    optimal staff scheduling<\/span><\/p>\n

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    workforce analytics
    \n<\/span><\/p>\n

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    distribution route planning
    \n<\/span><\/p>\n

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    replenishment optimization
    \n<\/span><\/p>\n

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    production planning
    \n<\/span><\/p>\n

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    predictive maintenance<\/span><\/p>\n

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    sales and marketing planner<\/span><\/p>\n

    [\/vc_hoverbox][\/vc_column_inner][vc_column_inner width=”1\/4″ css=”.vc_custom_1515148846916{margin-right: 2% !important;margin-left: 2% !important;}”][vc_hoverbox image=”15673″ primary_title=”” hover_title=”” shape=”square” hover_background_color=”custom” hover_btn_title=”see more” hover_btn_style=”outline-custom” hover_btn_outline_custom_color=”#ffffff” hover_btn_outline_custom_hover_background=”#666666″ hover_btn_outline_custom_hover_text=”#ffffff” hover_btn_shape=”square” hover_btn_size=”xs” hover_add_button=”true” hover_custom_background=”rgba(231,78,29,0.91)” hover_btn_link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Fproduct-pricer%2F|title:product%20pricer|” css=”.vc_custom_1514226783367{background-image: url(http:\/\/decidesoluciones.es\/wp-content\/uploads\/2017\/12\/14.png?id=15673) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    product pricer<\/span><\/p>\n

    [\/vc_hoverbox][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_hoverbox image=”15674″ primary_title=”” hover_title=”” shape=”square” hover_background_color=”custom” hover_btn_title=”see more” hover_btn_style=”outline-custom” hover_btn_outline_custom_color=”#ffffff” hover_btn_outline_custom_hover_background=”#666666″ hover_btn_outline_custom_hover_text=”#ffffff” hover_btn_shape=”square” hover_btn_size=”xs” hover_add_button=”true” hover_custom_background=”rgba(231,78,29,0.89)” hover_btn_link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Fdemand-forecasting%2F|title:demand%20forecasting|” css=”.vc_custom_1514226802890{background-image: url(http:\/\/decidesoluciones.es\/wp-content\/uploads\/2017\/12\/15.png?id=15674) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    demand forecasting<\/span><\/p>\n

    [\/vc_hoverbox][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”vc_default” full_width=”stretch_row_content_no_spaces” equal_height=”yes” content_placement=”middle”][vc_column width=”1\/2″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm” css=”.vc_custom_1515170248096{margin-right: 13% !important;margin-left: 11% !important;background-color: #e74e1d !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column_text css=”.vc_custom_1515168567373{background-color: #e74e1d !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”]<\/p>\n

    Business solutions<\/span><\/p>\n

    [\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm” css=”.vc_custom_1515170240718{margin-right: 13% !important;margin-left: 11% !important;}”][vc_hoverbox image=”15666″ primary_title=”” hover_title=”” shape=”square” hover_background_color=”custom” hover_btn_title=”see more” hover_btn_style=”outline-custom” hover_btn_outline_custom_color=”#ffffff” hover_btn_outline_custom_hover_background=”#666666″ hover_btn_outline_custom_hover_text=”#ffffff” hover_btn_shape=”square” hover_btn_size=”xs” hover_add_button=”true” hover_custom_background=”rgba(231,78,29,0.9)” hover_btn_link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Foptimal-staff-scheduling%2F|title:optimal%20staff%20scheduling|target:%20_blank|” css=”.vc_custom_1514226535817{background-image: url(http:\/\/decidesoluciones.es\/wp-content\/uploads\/2017\/12\/7.png?id=15666) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    optimal staff scheduling<\/span><\/p>\n

    [\/vc_hoverbox][vc_hoverbox image=”15667″ primary_title=”” hover_title=”” shape=”square” hover_background_color=”custom” hover_btn_title=”see more” hover_btn_style=”outline-custom” hover_btn_outline_custom_color=”#ffffff” hover_btn_outline_custom_hover_background=”#666666″ hover_btn_outline_custom_hover_text=”#ffffff” hover_btn_shape=”square” hover_btn_size=”xs” hover_add_button=”true” hover_custom_background=”rgba(231,78,29,0.91)” hover_btn_link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Fworkforce-analytics%2F|” css=”.vc_custom_1519253567645{background-image: url(http:\/\/decidesoluciones.es\/wp-content\/uploads\/2017\/12\/8.png?id=15667) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    workforce analytics
    \n<\/span><\/p>\n

    [\/vc_hoverbox][vc_hoverbox image=”15668″ primary_title=”” hover_title=”” shape=”square” hover_background_color=”custom” hover_btn_title=”see more” hover_btn_style=”outline-custom” hover_btn_outline_custom_color=”#ffffff” hover_btn_outline_custom_hover_background=”#666666″ hover_btn_outline_custom_hover_text=”#ffffff” hover_btn_shape=”square” hover_btn_size=”xs” hover_add_button=”true” hover_custom_background=”rgba(231,78,29,0.9)” hover_btn_link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Fdistribution-route-planning%2F|title:Rutas%20de%20distribucci%C3%B3n|” css=”.vc_custom_1514226602582{background-image: url(http:\/\/decidesoluciones.es\/wp-content\/uploads\/2017\/12\/9.png?id=15668) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    distribution route planning
    \n<\/span><\/p>\n

    [\/vc_hoverbox][vc_hoverbox image=”15669″ primary_title=”” hover_title=”” shape=”square” hover_background_color=”custom” hover_btn_title=”see more” hover_btn_style=”outline-custom” hover_btn_outline_custom_color=”#ffffff” hover_btn_outline_custom_hover_background=”#666666″ hover_btn_outline_custom_hover_text=”#ffffff” hover_btn_shape=”square” hover_btn_size=”xs” hover_add_button=”true” hover_custom_background=”rgba(231,78,29,0.9)” hover_btn_link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Freplenishment-optimization%2F|title:replenishment%20optimization|” css=”.vc_custom_1514226633349{background-image: url(http:\/\/decidesoluciones.es\/wp-content\/uploads\/2017\/12\/10.png?id=15669) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    replenishment optimization
    \n<\/span><\/p>\n

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    production planning
    \n<\/span><\/p>\n

    [\/vc_hoverbox][vc_hoverbox image=”15671″ primary_title=”” hover_title=”” shape=”square” hover_background_color=”custom” hover_btn_title=”see more” hover_btn_style=”outline-custom” hover_btn_outline_custom_color=”#ffffff” hover_btn_outline_custom_hover_background=”#666666″ hover_btn_outline_custom_hover_text=”#ffffff” hover_btn_shape=”square” hover_btn_size=”xs” hover_add_button=”true” hover_custom_background=”rgba(231,78,29,0.91)” hover_btn_link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Fpredictive-maintenance%2F|title:predictive%20maintenance|” css=”.vc_custom_1514226744434{background-image: url(http:\/\/decidesoluciones.es\/wp-content\/uploads\/2017\/12\/12.png?id=15671) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    predictive maintenance<\/span><\/p>\n

    [\/vc_hoverbox][vc_hoverbox image=”15672″ primary_title=”” hover_title=”” shape=”square” hover_background_color=”custom” hover_btn_title=”see more” hover_btn_style=”outline-custom” hover_btn_outline_custom_color=”#ffffff” hover_btn_outline_custom_hover_background=”#666666″ hover_btn_outline_custom_hover_text=”#ffffff” hover_btn_shape=”square” hover_btn_size=”xs” hover_add_button=”true” hover_custom_background=”rgba(231,78,29,0.9)” hover_btn_link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Fsales-and-marketing-planner%2F|title:sales%20and%20marketing%20planner|” css=”.vc_custom_1514226760124{background-image: url(http:\/\/decidesoluciones.es\/wp-content\/uploads\/2017\/12\/13.png?id=15672) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    sales and marketing planner<\/span><\/p>\n

    [\/vc_hoverbox][vc_hoverbox image=”15673″ primary_title=”” hover_title=”” shape=”square” hover_background_color=”custom” hover_btn_title=”see more” hover_btn_style=”outline-custom” hover_btn_outline_custom_color=”#ffffff” hover_btn_outline_custom_hover_background=”#666666″ hover_btn_outline_custom_hover_text=”#ffffff” hover_btn_shape=”square” hover_btn_size=”xs” hover_add_button=”true” hover_custom_background=”rgba(231,78,29,0.91)” hover_btn_link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Fproduct-pricer%2F|title:product%20pricer|” css=”.vc_custom_1514226783367{background-image: url(http:\/\/decidesoluciones.es\/wp-content\/uploads\/2017\/12\/14.png?id=15673) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    product pricer<\/span><\/p>\n

    [\/vc_hoverbox][vc_hoverbox image=”15674″ primary_title=”” hover_title=”” shape=”square” hover_background_color=”custom” hover_btn_title=”see more” hover_btn_style=”outline-custom” hover_btn_outline_custom_color=”#ffffff” hover_btn_outline_custom_hover_background=”#666666″ hover_btn_outline_custom_hover_text=”#ffffff” hover_btn_shape=”square” hover_btn_size=”xs” hover_add_button=”true” hover_custom_background=”rgba(231,78,29,0.89)” hover_btn_link=”url:http%3A%2F%2Fdecidesoluciones.es%2Fen%2Fdemand-forecasting%2F|title:demand%20forecasting|” css=”.vc_custom_1514226802890{background-image: url(http:\/\/decidesoluciones.es\/wp-content\/uploads\/2017\/12\/15.png?id=15674) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

    demand forecasting<\/span><\/p>\n

    [\/vc_hoverbox][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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