Customer satisfaction depends on the quality of the service obtained in the company’s different processes, increasing customer satisfaction. The customer of today values convenience, quick response and personalized experiences. Cognitive analytics makes it possible to develop solutions that can provide this agility and personalized care at a low cost, creating conversational experiences that improve customer experience.

Cognitive analytics at the service of personalized assistance

Cognitive analytics at the service of personalized assistance

Chatbots are artificial intelligence-based virtual agents that simulate the cognitive conversation process with a user using natural language to achieve a specific purpose within a business context, whether it involves personalized advice, assistance with a sales process, complaint management, product recommendation or booking management.

Smart virtual agents have been developed to orchestrate natural language processing, voice, smart information search and back-office process services to provide users with assistance in multiple processes.

The benefits you can reap through the deployment of chatbots are:

  • Greatly increasing the scalability of customer service.
  • Having the possibility to provide ongoing support without an increase in the cost of the service.
  • Reducing contracting and customer service costs.
  • Achieving a high level of personalization in the response, always at a low cost and a high level of availability.
  • Reducing the number of errors in customer service and management.

 

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Nuestras soluciones tecnológicas

Nuestras soluciones tecnológicas

Soluciones tecnológicas

ecosistemas big data

chatbots

machine learning

optimización matemática

sistemas basados en motores de reglas

Soluciones tecnológicas

ecosistemas big data

chatbots

machine learning

optimización matemática

sistemas basados en motores de reglas

Soluciones de negocio

planificación optima del personal

workforce analytics

planificación de rutas de distribución

optimización de la reposición

planificación de la producción

mantenimiento predictivo

planificador comercial y marketing

tarificador de productos

predicción de la demanda

Soluciones de negocio

planificación optima del personal

workforce analytics

planificación de rutas de distribución

optimización de la reposición

planificación de la producción

mantenimiento predictivo

planificador comercial y marketing

tarificador de productos

predicción de la demanda