Cognitive analytics at the service of personalized assistance
Cognitive analytics at the service of personalized assistance
Chatbots are artificial intelligence-based virtual agents that simulate the cognitive conversation process with a user using natural language to achieve a specific purpose within a business context, whether it involves personalized advice, assistance with a sales process, complaint management, product recommendation or booking management.
Smart virtual agents have been developed to orchestrate natural language processing, voice, smart information search and back-office process services to provide users with assistance in multiple processes.
The benefits you can reap through the deployment of chatbots are:
- Greatly increasing the scalability of customer service.
- Having the possibility to provide ongoing support without an increase in the cost of the service.
- Reducing contracting and customer service costs.
- Achieving a high level of personalization in the response, always at a low cost and a high level of availability.
- Reducing the number of errors in customer service and management.
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