Three weeks ago, at Partner World at IBM Think 2019 (celebrated in San Francisco, CA, United States, from 11 to 12 February 2019), the best IBM Business Partners were recognized for their outstanding business solutions. Each year, the IBM Beacon Awards program recognizes IBM Business Partners delivering exceptional solutions to drive business value and transform the way clients and industries operate. No matter what business sector they belong to.
In this edition, decide has been selected by IBM as a runner-up (award finalist) in Outstanding Analytics Solution category. Thanks to a workforce management solution based on Artificial Intelligence (AI), ORQUEST. The case study submitted was “How McDonalds has improved its profitability thanks to Artificial Intelligence“.
Decide Soluciones finalist in IBM Beacon Awards at IBM Think 2019, thanks to McDonald´s success story: “Improving sales and customer satisfaction through ORQUEST’ Artificial Intelligence.”
The solution uses Advanced Data Analytics and Artificial Intelligence (AI) techniques to predict future restaurant activity and adapts the workforce to future demand at any given time.
This smart scheduling tool allows McDonald’s to save up to 60% of the time allocated to administrative scheduling tasks for customer service. Improving the satisfaction of customers and employees of restaurants, which is reflected in higher profitability of the establishments.
McDonald’s saves 60% of time on schedule creation tasks, and increases customer and employee satisfaction by using ORQUEST.
It has been an honor and pride for decide to have been selected by IBM as one of the most disruptive companies in business. We expect to participate next year with more innovative solutions based on Artificial Intelligence (AI) or Advanced Data Analytics that help our customers in their day-to-day.
You can also ask to join the Linkedin group “Performance Based Scheduling”.
See you next year at IBM Beacon Awards 2020!