In this article, we answer the most frequently asked questions about Process Mining.
Have you heard of Process Mining, but are still not sure what it is, how it works and why you should use it in your organisation?
In this article, you will find answers to the most common questions we receive from companies considering using Process Mining to gain insight into their operations and business processes.
What is Process Mining?
Process Mining is a process analysis discipline that seeks to discover, monitor and improve processes by extracting knowledge from event logs. It aims to utilise and transform the vast amount of existing data available in corporate information systems into knowledge in terms of business processes.
How does it differ from classical business process mapping?
One of the most striking differences is the way in which the actual processes are determined. Instead of time-consuming identification and documentation, Process Mining automatically maps the process using the log files of all relevant systems. From these records, it derives the different tasks, working times and waiting times and visualises them in a standardised flow chart.
What can a Process Mining tool do?
Process mining allows:
- Discovery and Understanding. Understand how your processes really work and how they contribute to business value in any functional area.
- Performance testing. Detect process inefficiencies such as bottlenecks, deviations or rework and fix them. Identify processes or bottlenecks where automation would greatly benefit the company.
- Management and compliance. Manage risk and potential malpractice (fraud). Ensure regulatory compliance at all times.
- Compliance checking. Compare the theoretical framework with reality and monitor process performance at all times.
- Customer focus. Understand the real Customer Journey and the different process outcomes to sustainably optimise the customer experience.
What can this technological approach bring you?
- Increased visibility and transparency of business processes and operations.
- Increased efficiency and productivity through the resolution of inefficiencies and the implementation of automation.
- Increased control of operational risks.
- Ensuring regulatory compliance.
- Improved customer experience.
What do I need to implement Process Mining?
Only data are needed. The data must be accessible, uniform, complete and comparable, especially if several sources are involved.
It is possible to analyse all processes in a company, but the company must have a certain level of digitisation. The more automated the processes are and the fewer manual tasks they have, the faster the process discovery will be.
Do you have further questions about Process Mining?
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